Terms of Service
1. Introduction
Welcome to Lavowash. These Terms of Service govern your use of our website and mobile application, including all services related to laundry delivery and pick-up. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please refrain from using our services.
2. Services
Lavowash provides laundry and dry cleaning services with delivery and pick-up options. Our services include, but are not limited to, washing, drying, folding, ironing, and dry cleaning. Specific services, prices, and availability may vary based on your location.
3. Account Registration
To use our app and schedule delivery or pick-up, you must create an account. You are responsible for maintaining the confidentiality of your account information and for any activity that occurs under your account. Notify us immediately if you suspect any unauthorized access to your account.
4. Orders and Payment
Order Process
: Orders can be placed through our app or website. All orders are subject to acceptance by lavowash.Payment
: Payment is required at the time of order placement, or as specified in our app. We accept various forms of payment, including credit cards and digital payments.Pricing
: Prices for our services are displayed in the app and may vary based on items, service type, and location. We reserve the right to change prices at any time.5. Delivery and Pick-Up
Scheduling
: Delivery and pick-up times can be scheduled through the app, subject to availability. We strive to adhere to scheduled times, but unforeseen delays may occur.Delivery Area
: Our delivery services are limited to certain areas. Please refer to our app or website for the latest delivery zones.Missed Deliveries
: If you are unavailable at the scheduled time, you may need to reschedule, which could incur additional charges.6. Care of Garments
We handle garments with the utmost care; however, we are not liable for:
- Damage caused by pre-existing conditions or items left in pockets.
- Color loss, shrinkage, or other effects due to the nature of certain fabrics.
- Minor defects like missing buttons or loose threads.
7. Liability Limitations
Our liability is limited to the value of the item as stated by the customer or as estimated by our team if no value is provided. In case of loss or damage, compensation may not exceed the item’s market value.
8. User Responsibilities
To ensure the best service experience, you are responsible for:
- Checking all pockets and removing items such as keys, pens, or valuables before submitting items.
- Providing accurate information when scheduling pick-up and delivery.
- Notifying us of any allergies or special care instructions.
9. Cancellations and Refunds
Orders can be canceled up to [X hours] before the scheduled pick-up time. Refunds will be issued according to our policy, available in the app or website.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
11. Changes to Terms
We may update these Terms of Service from time to time. Any changes will be posted on our website or app, and your continued use of our services constitutes acceptance of the revised terms.